Last updated: 14 April 2025
At esim.co.nz, We are committed to protecting your privacy as both a customer and an online visitor to our website. The information we collect from you is used solely to deliver and enhance the services we provide. We respect the confidentiality of the information you share with us and strictly follow the New Zealand Privacy Principles. Please read the details of our privacy policy below.
During your visits to our website or when using our products and services, eSIM New Zealand may collect the following personal details: your name, company name, email address, phone number, billing address, credit card details, IP address, geographic location, survey responses, support queries, blog comments, and social media handles (together referred to as “Personal Data”). Our services are not intended for individuals under the age of 18. eSIM New Zealand does not knowingly collect Personal Data from anyone under 18. If we learn that a child under 18 has provided us with such data, it will be deleted promptly. Parents or guardians who believe their child has submitted Personal Data without consent should contact us immediately. You may review, correct, update, or delete your Personal Data at any time by logging into your account or contacting us directly.
Personally Identifiable Information: We use the information we collect to provide our services, communicate with you, offer technical support, send updates and offers, share useful content, measure customer satisfaction, and create a personalised website experience. Marketing communications are only sent if you’ve subscribed or requested them, and you can opt out at any time. Non-Personally Identifiable Information: We may also use anonymised or aggregated data to improve our services. This includes managing our website, generating reports, running analytics, advertising our products, identifying user needs, and enhancing customer experience. Public information (such as blog comments or testimonials) that you post on our website will be visible to others. Even if removed later, it may remain in cached pages, archives, or be copied by others.
eSIM New Zealand takes all reasonable measures to protect the confidentiality of your Personal Data. Information is securely stored on our servers, and all credit card data is encrypted before transmission. We do not store credit card details on our servers. To deliver our services, your information may be transferred for storage or processing outside New Zealand but only to countries with adequate privacy protections. We retain Personal Data for as long as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If a security breach occurs and your Personal Data is compromised, eSIM New Zealand will notify you promptly in accordance with applicable laws.
Our website uses cookies to improve user experience by tailoring content to your preferences. Cookies do not access information stored on your computer or capture your Personal Data. You may choose to disable cookies via browser settings, but this may limit website functionality. We also use cookies and pixels to analyse website traffic, enable social media features, and display relevant advertising through third-party platforms such as Google Ads and Facebook Ads.
eSIM New Zealand does not sell or trade Personal Data. We only share information with trusted third parties where it is legally required, necessary for providing goods or services (including payment processing), or to protect our legal rights. All third-party service providers we engage are bound by agreements that ensure compliance with our privacy standards and New Zealand law. They are prohibited from using your data for any purpose beyond what was agreed.
We may disclose Personal Data when required by law, regulation, court order, subpoena, or law enforcement request. Data may also be shared to protect the rights, property, or safety of eSIM New Zealand, our customers, or third parties. In the event of a business change (e.g., merger, acquisition, or sale of assets), customer information, including Personal Data, may be transferred under confidentiality agreements.
Our website may contain links to external websites for convenience. These links do not represent an endorsement by eSIM New Zealand. We are not responsible for the privacy practices of third-party sites. Users are encouraged to review the privacy policies of any external sites they visit.
eSIM New Zealand may update this Privacy Policy from time to time to remain current. Changes will take effect immediately upon being posted on our website. Please review this page periodically to stay informed.
If you have questions or concerns about our Privacy Policy or the handling of your Personal Data, please contact us at www.esim.co.nz/contact-us. We will respond to your inquiry within 48 hours.
