eSIM, or embedded SIM, is a cutting-edge technology that replaces the need for a physical SIM card. It allows you to store your mobile network service digitally on compatible devices. With eSIM, you can enjoy faster activation, a simpler setup process, and a smaller environmental footprint compared to traditional plastic SIM cards.
eSIM technology is compatible with a wide range of devices, including smartphones, tablets, laptops, and wearable gadgets. To confirm whether your device supports eSIM, it's recommended to check the manufacturer's website or consult an up-to-date list of eSIM-compatible devices. For a complete catalogue of supported devices, visit: www.esim.co.nz/complete-catalogue-of-esim-supporting-phones
Yes, to use your Voice Minutes Plan, you must have an active and valid Data Plan. Please note that topping up your Data Plan after it has expired will not extend the validity of your Voice Minutes Plan.
To use eSIM on your iPhone, your device must be running iOS 13 or later. However, not all iPhone models support eSIM functionality. It is recommended to check Apple's official website or refer to a list of compatible devices to confirm if your iPhone model supports eSIM.
Choosing an eSIM can support environmental sustainability by reducing carbon dioxide (CO2) emissions linked to the production, storage, and transport of traditional plastic SIM cards. By removing the need for physical materials, eSIM technology helps lower environmental impact and promotes an eco-friendlier mobile experience.
Dual SIM allows a device to use two mobile services at the same time, either via a physical SIM and an eSIM or multiple eSIM profiles. This lets you make calls, send texts, and use data on two separate numbers from a single device.
Dual SIM lets a device use two mobile numbers or plans at the same time, typically via a physical SIM and an eSIM. eSIM, however, is a digital, embedded SIM that replaces the physical SIM, allowing you to activate and switch plans without needing a physical card.
Yes, you can use an eSIM just like a regular SIM card with and without the internet. However, to activate an eSIM on your device, internet connectivity is required.
Please contact your operator's customer care team to get a new QR Code.
eSIM is not a temporary SIM. eSIMs are a permanent part of your phone and enable you to use two different numbers on the same device by adding cellular plans. However, the prepaid plan added to your eSIM may expire.
You will receive an email right after your purchase with the steps to activate your eSIM.
After purchasing your eSIM, you will receive an email confirmation immediately. If you don't see it in your inbox, please check your spam or junk folder. Follow the instructions in the email to activate your eSIM. If you still cannot locate the email, contact our customer support team for assistance.
After purchasing your eSIM, you must use a compatible phone to scan the QR code. The eSIM is activated immediately following the activation request.
Both are options. The validity period for eSIM data plans begins when they are activated and not on purchase, and they have varying validity periods.
You can monitor your data, voice, and text usage through your operator's My Account portal. After your purchase, we will provide instructions, including details on the mobile app to download or the number to text for tracking your usage.
Unlimited Bundles give you 1GB of data at full 5G speeds (where available) every 24 hours. After using the 1GB, your speed will be reduced to 512kbps for the remainder of the 24-hour period. Each 24-hour cycle begins from the moment you first use the bundle, and the 1GB of high-speed data resets at the start of the next cycle.
